SRI specializes in management recruiting solutions for clients looking to fill top leadership positions. We understand that there is intense competition for the very best management talent today. A 2011 Harvard Business Review survey found that only 15% of companies in North America and Asia believe they have enough qualified management-level successors in key leadership positions. The demand is even more intense in emerging markets and is expected to continue for another two decades.

While traditional management skills will always be in demand, there is now an increased need for additional competencies. Today’s managerial candidates must understand the holistic cost/risk relationship and must also positively impact productivity without restricting creativity and performance.

SRI’s recruiting specialists see the demand for management talent with integrity, who have proven track records as leaders within their companies and within their communities. Learn more about how our focus in this practice area sets us apart.

Facilitating Partnerships

Key to SRI’s success is our multi-step talent identification process. Recruiting for management talent requires more than a scan of a resume. Intrinsic personal qualities like character, judgment and decision-making capabilities can only be brought out through in-depth interviews.

SRI’s management recruiters uniquely assess talent to make sure that skill sets and mindset are aligned with your company. We create partnerships between clients and leadership talent that pay off with a higher return on investment through dedication and longevity.

Many of our management recruiting consultants have come to us from careers in management. Their breadth of experience allows them to have rich discussions with leadership candidates and identify the best fit with potential employers — quickly and efficiently.

Start your search by reviewing the SRI prescreened management candidate profiles below.

Software Engineering Manager / Director, Software Engineering (Bachelor of Science, Electrical Engineering) with extensive experience in all phases of the product and software development lifecycle. Skilled in leading multi-site, cross-functional development teams, resource allocation, and all aspects of software development. Experienced in product development using Waterfall, Agile, Iterative, SEI/CMMi, and Six Sigma to deliver new products. Excellent leadership and problem-solving skills with the ability to communicate complex technical information to all levels of the organization. Proven success record for delivering projects on time and meeting or exceeding established goals.

Plant Manager (Master of Business Administration, Bachelor of Science in Biomedical Engineering), Certified Lean Six Sigma Master Black Belt and Medical Device Operations professional. Successfully worked with numerous companies to optimize organizational and product design and manufacturing processes. Strengths Include: Day-to-day Operations Management, Engineering Management, Project Management, Facilities Management, effectively identifying process, and business and operations improvement opportunities. Lean six sigma teaching and mentoring along with engineering best practices. Forming and directing cross-functional teams.

Innovative, results-oriented Sales Executive (Bachelor of Science) with over 25 years of industry experience. Utilize keen analysis and insights along with team approach to drive organizational sales through penetration of multi-distribution channels. Superior interpersonal skills, capable of resolving multiple and complex sales, marketing, financial, logistics compliance, human resource, and legal issues. Multi-channel expertise, start-up product lines.

Quality Assurance Management, solutions-driven and production-focused executive quality leader experienced in directing all quality, production, and operational objectives via the analysis of manufacturing processes, strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer service standards, and ensuring that the organization’s quality management system conforms to customer, internal, ISO/TS, regulatory, and legal requirements. Expertise in directing all internal product quality processes, leading quality teams, driving manufacturing QA/QC, auditing, inspection, training and documentation, and ensuring that quality management systems are effectively established, deployed, maintained, and continually improved.

A highly talented, goal-oriented, and visionary Engineering Manager (MBA, MPA – Project Management, Finance; MS in Mathematics and Computer Science; BS in Mathematics and Computer Science) with broad knowledge and experience in software/hardware development and business management. Expertise in internet technologies, media streaming, mobile applications, enterprise software, systems integration, and product design. Demonstrated ability to successfully lead, manage, and interact with individuals of differing organizational roles, skills, and backgrounds. Comprehensive client management experience. Deep understanding of all phases and applications of project development in business-to-business setting. Far-reaching experience as Engineering Manager and developer of software and hardware for commercial use.

Accomplished Global Procurement Director / Procurement & Supply Chain Management Strategist (MS, Supply Chain Management; BA, Law & History) with 25+ years of experience conceptualizing, developing, and implementing high-impact improvements and innovative new processes that streamline operations, reduce costs, and drive profitability for global corporations.

High-impact Executive (MBA, BBA) with vast experience in the field of international and domestic Supply Chain Management. Successful background of building effective global organizations specializing in new product introduction, planning sourcing, purchasing, customer service, quality, and manufacturing, with a history of key contributions in high technology industries. A strategic, forward-thinking business leader and problem solver, well known for making continuous improvements in productivity, efficiency, and quality, improving competitive advantage and profitability.

Analytical, creative Warehouse / Distribution Center Facility Manager (BS of Business Management, anticipated graduation: 2019; Associates Degree in Science) with over 20 years of proven experience in the food, packaging, and plastics industries. Expertise includes knowledge of and experience with Lean, 5S, Kaizen, and Continuous Improvement management techniques. Practiced in various methods useful in interaction with bilingual union and non-union workforces and management teams. Management skills utilize life-learning work experience and dedication to attain and continually improve results. Strong mechanical and military background compliments any management and employee team-based work environment.

Facilities Supervisor / Equipment Maintenance professional with 18+ years of experience in a manufacturing environment servicing standard and custom-built equipment along with managing the maintenance and care of all other facility needs. 6 of those years were served as a Facilities Maintenance Supervisor leading a team of 3 Maintenance Technicians and 3 Press/Mold Setup Technicians. Additionally, a Journeyman “A” certified welder with mechanical, electrical, plumbing, and Journeyman “A” machinist experience. Excellent organization skills along with a strong work ethic and a desire to succeed and improve.

Plant Superintendent (Production Management [credits equivalent to an Associate’s Degree]) with strengths and skills in production management. Provide years of experience in motivating people to better themselves and focus 100% of their efforts to the company. Experience with a variety of manufacturing processes offers the ability to provide a versatile skill set.

Practice & Operations Manager, Project Manager, Data Analyst, Sales Leader (Master of Science in Health Services Administration, Bachelor of Arts in Business Communication) with over a decade of experience managing a pediatric surgical practice, leading quality projects, providing strategic data analysis, and building relationships through sales initiatives.

Materials & Supply Chain professional (Master of Business Administration; Bachelor of Science – Business Management; Associate in Science – Computer Information Systems) with proven success in driving company growth and revenue through effective purchasing, inventory, logistics, and supply chain management. Strong development and technical abilities in enterprise-level applications to provide analysis of business processes and system issues, transforming them into actionable system changes that benefit organization and improve efficiency in operations and performance.

Procurement professional (Bachelor of Science Degree in Business Management) with progressively responsible business, purchasing, and project management experience in the commercial sector. Demonstrated success in category management, cost savings, process improvement initiatives, contract management, contract communications, and strategic planning.

Strategic, goal-exceeding, decisive Sales leader (Bachelor of Arts Degree, Liberal Arts & Business Administration) with proven success driving over $36MM in annual sales, with $29MM as subscription sales. Transitioning to a sales leadership position in sports or entertainment properties. Experience creating and training staff in strategic partnerships and negotiating ticketing transactions with sales processes which include prospecting, lead qualification, discovery, presenting, customizing offer, and contract negotiation. Strong sales training and manager training experience. Peer relationships in C-Suite and VP levels and next gen prospecting techniques with history of driving customer loyalty. Sales & Operations Leadership, Market Share Expansion, New Business Development, and Customer LTV and Retention.

Analytical, decisive, and highly focused Operations & Supply Chain Manager (Bachelor’s Degree in Business Management) with an impressive track record of accomplishments in leading cross-functional teams in achieving revenue, cost, productivity, and delivering goals for a Fortune 500 corporation. Experienced manager with the demonstrated ability to leverage deep knowledge and understanding of the Lean enterprise philosophy and Six Sigma methodologies with expertise in developing and implementing measurable and actionable manufacturing and operational strategies that drive productivity vital to cost reduction, KPI metrics, and bottom-line profit improvement. Exceptional communication skills with the ability to work with diverse groups while inspiring confidence at all levels. ISO & AS 9100 experience.

Curious, friendly, and quick to learn Quality Specialist (Bachelor of Science in Biological Sciences) with 15+ years of working experience within various sized companies from the largest chemical company, to working in a privately-owned company whereby utilizing skills to help the company grow in different markets and complete projects that are value added. Main work has been in research and development and quality. Detail-oriented, meticulous, and can get the work done while maintaining the highest quality with a very short learning curve / training period to get the most impact to the department.

Production Manager, Fabrication Buyer (Associate’s Degree in Heating, Air Conditioning, and Refrigeration), a hands-on leader and concept-to-execution driver with a solid background in manufacturing industry, complemented with expertise in procurement, quality assurance, project management, continuous process improvement, estimating, and process engineering. Leverage in-depth knowledge of Lean manufacturing and just-in-time (JIT) methodologies in leading and mentoring top-performing staff and personnel. Exemplify strong analytical skills in developing and implementing cost-effective and tactical initiatives to ensure compliance with timeframes and development of high-quality products. Enforce strict adherence to governing manufacturing regulation, procedures, and safety standards to ensure seamless operations.

Global Supply Chain leadership professional (Graduate Certificate in Supply Chain Management Candidate, Bachelor of Science in Business Administration) with nearly 20 years of experience driving excellence in strategic sourcing, supplier selection and development, procurement, inventory control, contract negotiation, market/global trends analysis, project management, supplier quality, and materials management. This experience has been applied successfully in the automotive, industrial, and aerospace and defense (including government contract compliance environment) industries. Supply Chain strategies have been deployed in domestic and international markets including China, Thailand, Taiwan, Vietnam, Korea, India, Europe, and Mexico, including extensive travel to and understanding of those targeted regions. Execution and communication to all levels of organizations has been aided thorough knowledge of various MRP/ERP systems (including SAP) and Microsoft applications. Team building and mentoring capability has been displayed through effective leadership of teams of up to 20 direct reports in both production and new product introduction environments in manufacturing, assembly, and distribution settings. As a change agent and relationship builder with a continuous improvement focus, work to improve performance as well as culture in the organizations engaged through servant leadership.

Industrial Engineer (BSIET) with 13 years’ experience in manufacturing environments. Responsibilities include but are not limited to process improvements, documentation, testing, client applications, quality control, and driving cross-functional teams. Experience has led to an understanding of electromechanical assemblies, AS/ISO/QS/Mil/UL Standards, PPAP, and root cause analysis.

Business Development Executive (Master’s in Business Administration, Bachelor of Arts in Business Administration) with 20 years of experience in management and business development. Experience leading sales teams specializing in consultative sales to pharmaceutical and biotech companies. Skilled in building sales forces to exceed sales goals. Commitment to excellence exemplified in client-servicing expertise resulting in the highest levels of customer satisfaction.

Self-motivated, results-oriented Engineer / Manager (Doctor of Philosophy – pending, Master of Science; Bachelor of Science; Associate in Applied Science) with twenty years of experience in various industries. Possess proven ability to manage, design, and implement effective strategies, develop new products, and manage resources to increase/produce profits. Demonstrated ability to streamline processes and increase productivity through 6 Sigma, Lean initiatives, technical knowledge, project implementation, budgets monitoring, time lines, and deliverables.

Operations Manager (Master of Business Administration in Operations Management, Master of Science in Technology – summa cum laude, Bachelor of Arts in Business Management) with experience in the following: Plant & Operations Management, Leadership & Team Building, Tactical & Strategic Planning, Warehouse Inventory Management, Quality Assurance, Contract Negotiation, Lean Methodology, Customer Service Management, Supply Chain Logistics, and Processes / Procedures Implementation & Enhancement.

A results-focused Executive (BS in Business Administration) with extensive experience in building and maintaining customer relationships by delivering effective supply chain solutions. Experience in startup, public, private equity, and family-owned companies, with a well-balanced background of Operations, Sales, Sales Management, and Executive Management positions. Proven expertise in business strategy, business development, business operations, and supply chain design/execution. Trained in 6 Sigma methodologies with a Green Belt Certification. Energetic, enthusiastic, people-person focused on team involvement in the pursuit of corporate goals, customer satisfaction, and effective client solutions.

Business Development Manager; Technical Sales, Embedded Development, ERP, MRP (Bachelor of Science, Electrical Engineering), an accomplished leader with over 20 years of experience in design and manufacturing. Focused primarily on the contract electronics manufacturing and project-based contract design. Responsible for providing leadership, strategic planning, and client development. Recruiter of key staff. Top performer with a track record of winning client trust, earning business based on ideals over lowest price, cost reduction, training, and staff development to insure a highly efficient, confident, and technically competent team. First employee of two startups, now 6 branded properties, which is presently $25M/year in sales, achieved in less than 8 years.

Experienced Quality Manager (Bachelor of Science – Organizational Management with Marketing concentration; Associate Degree in Specialized Electronics focused in Technical Electronic study) with a demonstrated history of working in the automotive, electrical, and electronic manufacturing industry. Skilled in Geometric Dimensioning & Tolerancing, DMAIC, Value Stream Mapping, Failure Mode and Effects Analysis (FMEA), Quality Management System ISO/TS, and Six Sigma Black Belt. Strong quality assurance professional.

High-performing Operations Management Executive (Master of Business Administration, Bachelor of Science – Industrial Engineering) with 20 years of expertise in building / optimizing organizational processes, measurement systems, and infrastructure to maximize business results in CM and OEM manufacturing operations worldwide. Lean Silver Certified and Six Sigma trained with proven success and track record of delivering optimal results in high-growth environments through initiatives that exceed operational performance targets and yield measurable outcomes.

Senior Sales Executive (Bachelor of Science in Business Administration) driven to achieve goals and overcome obstacles, a confident, highly energized, effective and persuasive communicator with strong interpersonal and sales skills. Recognized for a successful track record of outstanding sales experience and expert industry knowledge, primarily in the foodservice industry. Proactive leader known for effectively developing and directing sales teams, resulting in enhanced customer and revenue growth. Turnkey sales solution provider who consistently earns the confidence of clients through the delivery of superior support before, during, and after the sale. Growing market share through personal leadership.

A highly skilled Quality Professional & Manager who possesses the necessary skills and experience with more than 25 years of progressive experience in the quality field. Professional history includes positions such as Global Quality Manager, Global Quality Director, as well as Senior Quality Manager.

Dynamic, profit-driven turnaround Operations Management professional (Masters of Science-Business, Management, Strategy, and Leadership; Bachelor of Arts, General Studies) with 15+ years of extensive experience in strategic workflow, staffing, and business practice analysis. Possessing a successful record of accomplishment; excels at analyzing organizational needs, identifying lucrative growth opportunities, defining strategies for developing existing business, and attaining solid leveraging in competitive public / private sector areas. Effectively specializing in driving operations growth, building solid teams, creating strategic initiatives, providing excellent customer service, and cultivating a strong company image. Builds high-performing teams and implements timesaving. Thrives on solving problems by incorporating all functions and all levels of an organization. Proven record in large-scale operational optimization, including conceptualizing, creating, and implementing forward-thinking projects.

Transportation Manager (Master’s in Public Administration, B.S. in Healthcare Management), a strong minded professional with 6 years of general management and logistics experience centered within employee training and development. Proficient in managing various types of individuals to improve department results, enhance workplace morale, and provide operational solutions to help with efficiency. Have a high knowledge of situational leadership as well as conflict resolution with developed expertise in handling workforce safety/compliance, federal laws concerning DOT regulations, and inventory management. Asset Planning, Logistic Coordinator, Freight Management, Customer Service.

Accomplished manufacturing professional (Associates in Science) with solid supervisory skills and production process experience. Improved the work culture and morale on 2nd shift that created a teamwork environment, and as a result, volume output increased and consistently met monthly production goals. Supervisor responsibilities include policy and procedure training, attendance and shift reports, production scheduling, performance appraisals, safety and quality audits, and new hire interviews. Served on Safety Committee and Lean Manufacturing Kaizen teams to improve process work flow structure, production scheduling, reduce cycle times, minimize production downtime, and eliminate waste/scrap to provide cost savings to company.

Results-oriented, accomplished, strategic, bilingual Production Manager (Associate of Science – Computer Science), highly regarded, with more than 20 years of experience applying industry best practices and cutting-edge technology to exponentially cut costs, streamline operations, and increase productivity. Recognized for identifying areas of strengths and weaknesses to devise solutions in inventory management, quality improvement, safety programs, scheduling, and maintenance. Known for surpassing financial and service objectives via a combination of world class delivery, lean operation methods, renewed marketing directive, and incentive-driven rewards for team achievement. Operations Management, Supply Chain, Process Improvements, Project Management, Team Development, and General Business Practices.

Supply Planner (Bachelor’s Degree – anticipated; Associate’s Degree) with over 20 years of experience in both distribution and manufacturing for medical and pharmaceutical as well as electrical and automotive products, overseeing $75 million in inventory for thousands of items. Some Duties: Managed multiple locations, transferred and returned product totaling $1 million monthly, analyzed the root cause of backorders, provided leadership skills to internal customers, processed daily and weekly reports, helped define two newly-created positions, and communicated with all levels of personnel and external customers.

Results-oriented Manager with twenty plus years of experience in the production manufacturing industry. Hands-on ability with electrical circuitry, PLCs, pneumatics, hydraulics, and HVAC. Actively involved with GMP/SQF/HACCAP, lean manufacturing principles, and process capabilities. A proven leader and mentor for maintenance technicians.

A take-charge, hard-hitting, and results-oriented Director of Operations / Global Supply Chain Manager (BA Degree) with 31 years of operational experience. An astute and outgoing individual that utilizes a positive approach to management and leadership. Creates both a success- and positive-oriented atmosphere to achieve optimum results. Demonstrates the ability to satisfy customers’ needs and deliver product on time. A quick study who listens and grasps concepts and ideas quickly.

A hands-on, results-oriented Materials Management / Supply Chain & Manufacturing Management professional (Master of Business Administration; Bachelor of Arts: Political Science) with experience in ERP & MRPII implementation and management, consumer and industrial products, international and domestic third-party logistics, and Lean manufacturing. A multitasking team leader who mentors and motivates people to add value to the organization. Proficient in MS Word, Excel and PowerPoint. An MBA with solid experience.

Skilled Supervisor / Manager with 17 years of proven success managing daily operations, improving quality levels, and reducing overhead costs through leadership, training, and process improvements.

An experienced Team Lead with over 9 years of production / manufacturing warehouse experience. Core Qualifications: Motivated and inspiring, skilled in prioritizing tasks and handling warehouse team, excellent social and oral communication skills, effectively accomplishes objectives, ensures compliance with all Occupational and Health Safety Standards, and identifies problem areas and makes suggestions to management. Excellent knowledge of warehouse work procedures and implements corrective procedures for issues. Ability to operate and maintain forklift.

Material Control Manager (Bachelor of Science, Business Management; Associate of Science, Aviation Maintenance Management) with demonstrated expertise overseeing both mass production (low variety / high volume) and custom (high variety / low volume) facilities. Proven ability to deliver safe, high-quality operations that exceed productivity measures. Creative problem solver with unique ability to find sustainable solutions that reduce costs and processing time, and increase customer satisfaction.

Senior Project Manager (BS in Finance, minor in Economics) with a proven track record of successful project management with a strong history of completing projects on time, under budget, and with high quality. Over 15 years of experience on multimillion dollar projects with over 100 resources in a 12-month timeframe. Highly experienced at developing deep customer relations. Excellent communication skills with both technical and non-technical stakeholders as well as senior management. Can work in stressful conditions, yet remain calm and spread positive morale throughout the team.

Experienced foodservice professional (Food Service Management Certificate) with deep knowledge of frozen, refrigerated, and dried foods, and how to store, distribute, and track inventory. Warehouse setup, layout, logistics, and inventory efficiencies from involvement in a startup, merger, and an acquisition. Strong management and relationship skills, having worked closely with owners, clients, vendors, and warehouse staff.

A seasoned management professional (B.S., International Business) with more than 26 years of success in planning and execution of effective sales and logistics initiatives, with emphasis on targeting specific client objectives and customer satisfaction as a means toward expanding the customer base. Utilization of advanced staff development and team training techniques resulting in award-winning results. Excellent prioritization developed through managing simultaneous projects in a fast-paced environment. Fluent in English and Spanish.

Experienced Distribution Management professional, results-oriented, high-energy, hands-on professional with a successful record of accomplishments in supply chain management. Major strengths include strong leadership, excellent communication skills, strong team player, and attention to detail. Supervisory skills include hiring, termination, scheduling, training, and payroll. Proven success in streamlining operational procedures, improving inventory accuracy, and improving product integrity. Improve department efficiencies through effective business strategies. Budgeting and purchasing capital assets and supplies for warehouse operations.

Experienced and accomplished Director of Healthcare Operations with over 10 years of leadership and management experience. Budgetary and financial responsibility complimented by clinical expertise and experience. Clinical leadership includes overseeing 7 facilities, responsible for financial delivery and outcomes, along with ensuring clinical operations.

Accomplished Executive with 20+ years of experience leading high performing marketing and sales teams in the pharmaceutical industry. Functional expertise includes in-line product marketing and sales, portfolio and disease area strategy, launch planning and execution, competitive readiness, lifecycle management, and market access strategy in highly competitive therapeutic categories, including Rheumatoid Arthritis, Transplant (Immunology and Virology), Cardiovascular, Metabolic, Gastroenterology, CNS, and Allergy.

Degreed Chemical Engineer (environmental minor) including chemical production management experience supervising 30 unionized employees. EHS leadership management demonstrates innovative compliance team achievements, risk management, resource sustainability and proactive strategic initiatives incorporating innovation and financial accountability.

Degreed Electrical Engineer with 15 years of Engineering Management experience within the aviation / aerospace industry. Responsible for day to day operations of the F-22 Avionics Lab ($4M budget) performing Integration of all Avionics Subsystems testing prior to AC installation, coordination with 10 different IPTs, strategic planning and reducing hours required to test/deliver fully functional Avionics to the production floor to meet schedule. In charge of approximately 8 engineers, 3 on-site vendor representatives and 2 hourly personnel. Also overseeing a large volume of engineering projects with varying degrees of complexity, schedule production and deliver products under budget and within an allocated timeframe. Experienced with Oracle databases, Lean thinking, Six Sigma certified; flight test support and lab environment.

Plant Manager / Manufacturing Engineering Manager (BSME) with extensive experience in manufacturing, operations, plant management, engineering and project management in Vinyl Extrusion, Aluminum Extrusion, Automotive and Defense Industries. Multiple site management experience. Managed hourly & salary union & non-union employees in low-mix high-volume & high-mix low-volume environments. Experience in machining, assembly, extrusion, injection mold, fabrication and welding environments. Hands-on experience in operations & plant management, product launch, Lean Manufacturing and continuous improvement.

Laboratory Manager (BA, Environmental Science) with the following Industry experience: Automotive / OEMs, Medical Products, QS 9001/2008, ISO/TS 16949/17025, Reliability/Life Test, Lean Manufacturing, JIT, Kaizen, FEMAs and Control Plans, and Green-Belt training for Six-Sigma.

Sales Manager (B.S./Business Management and an Associate’s Degree in Mechanical Design Engineering) with the following Sales Industry Experience: Automotive / OEMs Tier 1/2, Precision Fastener Stamping, Metal Fabrication, Aerospace/Defense, and Medical Devices.

Degreed EHS Manager (M.S. Safety Management) with extensive emphasis on compensation, manpower development, industrial engineering, business policy, chemistry and human relations industry. Served as Management Representative for ISO 9000, 14001, and 18000 registrations at multiple sites. Professional Courses – ISO Lead Auditor, QS9000, ISO 9000/2000 and ISO 14001, Industrial Hygiene, Lean Manufacturing, DOT, Epidemiology, HAZMAT, Ergonomics, Electrical Safety, Confined Space, Fall Protection, Chemical Process, Job Safety Analysis, Conflict Management, CPR, Lean Manufacturing, Ergonomics and Lab and Laser Safety.

Degreed General Manager (B.S. Mechanical Engineering) with extensive experience in the operations of a manufacturing facility. Broadly diversified expertise in startups, safety, turnarounds, Kaizen/Lean, logistics, production scheduling, inventory control, quality, EBITDA, monthly metrics, and statistical analysis. Monitors all action items very closely to assure timely completion. Bi-Lingual in English and Spanish, as well as minimal knowledge of German. Provides extra effort to keep up with new technology and changing markets. Proven track record of success in the following areas: Kaizen and Lean Trainer and implementer using the Toyota Production System (TPS); Lean Manufacturing, TAKT Times, Line Balancing, JIT, Kaizen, Zero Defects, SMED, Ergonomics; World Class Manufacturing, including Poka Yoke, Kanban, Pull Systems, Visual Factory, 5S; Statistical Process Control, Statistical Problem Solving, Six Sigma, and Taguchi D.O.E.; Process Flow Charts, FMEAs, Control Plans, TS-16949, ISO-14001, ISO-9000, and AS-9100; and Problem Solving Techniques, including PRR, TOPS, 8-D, 7-Step, 5 Whys, and Fast Response.